RE: Artificial Intelligence9 Jul 2026 12:49
Savage
The fatal flaw in the landlord analogy is the assumption that a Business Process Outsourcing division is an underlying asset like real estate.
A flat has intrinsic value. Even if it sits empty and loses rent, the bricks and mortar are worth £450k. You can borrow against the property because the bank can seize the land. A legacy contact centre business has zero intrinsic asset value. It doesn't own land, it owns office leases (liabilities), desktop computers (depreciating junk), and contracts.
The asset is the revenue stream. But if that revenue stream costs more to deliver than it brings in, it isn’t an asset at all, it is a binding structural liability. You cannot borrow money from a bank against a £398m revenue stream that drains £35m in cash every year. Debt providers look at EBITDA and leverage ratios, not raw turnover. Massive, loss-making revenue actually destroys your credit rating, it doesn't protect it.