Stanley Gibbons - Misleading and deceptive conduct?8 May 2021 20:11
I've just bought my young niece an official Stanley Gibbons "STAMP STOCKBOOK STARTER PACK" as advertised on their website, for 14.95 pounds through their "stanleygibbonsgroup" eBay store.
Their official website blurb for the exact same pack also states that it: "Contains all the essential items to get started - an attractive stockbook, 250 world stamps, 'Enjoy Stamp Collecting' book, a pair of tweezers and a magnifying glass"
Can you imagine how angry and disappointed I was when she began (very excitedly) sorting out her new stamps and placing them in the stockbock? I could not believe what my eyes were telling me when she showed me her hard work.
The vast majority of her "postage stamps" were, and are counterfeit items - you know, the kind with bright and colorful designs on them, carefully applied (or printed on) postmarks - designed to suck in beginners like my niece. None of them have been used either. They purport to come from countries such as LAO. Excuse me? Lao? Very few stamps, other than a few common GB and European issues, are the real thing. How can I teach her what countries they all come from if most of them are bloody counterfeits?!? (I am happy to take photos and post them here if you wish)
I only bought this pack because I believed that I would receive the real thing from Stanley Gibbons!!!
I wasn't expecting anything more than common, postally used items inside her stamp pack, but to receive this garbage was more than I could bear. Obviously you've included these stamps in the fond belief that you're unlikely to receive complaints from mostly inexperienced and ignorant parents.
I expected better from the world's largest stamp dealers. I would like to hear an explanation from one of their representatives (and I am quite sure that you monitor this forum regularly) what you intend to do about this?
I cannot return her stamp starter pack, because to do so would mean trying to explain to my niece why she can't keep those stamps. Apart from upsetting her very badly, I am absolutely almost certain it'll scare her away from philately forever.
At the very least I want a full refund, plus compensation. I'm not expecting you to send me a block of mint 2 pound Kangaroos or anything like that, but some nice - and GENUINE - world, or even better, Australian & British stamps would be more than ample recompense.
I also want to see you discontinue this practise in inserting counterfeit stamps with your other starter kits, otherwise I will initiate legal action for misleading and deceptive conduct under relevant British Trades practises law through your courts.
https://www.stampboards.com/viewtopic.php?t=54116