RE: Zcash mining10 Oct 2018 09:16
I can back up the reliability of their customer support, after sending them a message about the lack of funds I was receiving they have come back with the following:
"We’re reaching out to let you know that there was a technical issue with the pool you selected to mine your Zcash package — Nanopool.
We’ve switched your pool to Flypool. This pool is more efficient, has a lower payout threshold, and a higher overall hashrate, so blocks are found more quickly and payments will arrive in your wallet faster."
I'm happy that they have fixed the issue although I've gone back to them to say I'm not happy that I've had to point this issue out and I've lost 10 days of efficient mining so we will see what they say. As you say though LG there will be teething problems with such a new company but it is how they overcome these problems which show their potential to grow.