We would love to hear your thoughts about our site and services, please take our survey here.
Posts: 334
Hi all - Apologies for the website outage this morning. It was caused by a hardware failure at our data centre, which has now been replaced. We'll be reviewing this failure and looking to implement replacement systems to stop this happening in the future. Sorry for any inconvenience caused, and thank you for your patience. Admin.
Posts: 158
Had severe withdrawl systems this morning when link didn't work :) No other site gives the same service
Posts: 8,495
A refund should be considered
Posts: 334
Thanks for your comments. Grif and Eric - We have e-mailed you personally. Please keep the faith! Wily - We like you. Flattery will get you everywhere! Best wishes, Admin.
Posts: 0
Disappointing but just goes to show what a great site this is when you cant access it. Things go wrong for all of us breakdowns are a part of life, not known it before to this level. Keep up the good work.
Posts: 6,238
I thought there wasa fault with my computer when i was unable to open this website. Where can we get information if something like this happens again as it was very frustrating not know what's going on and where to go for help. Thanks
Posts: 2,344
Nothing in life is perfect.... SO...Never assume anything and you will rarely be disapointed.....Everything comes to an end at sometime....Another day tomorrow...... Nothing in life is perfect...Have a nice day....
Posts: 638
Very unsatisfactory for a paid for service. Many of us rely on live prices for making speedy investment decisions, especially when the market opens.
Posts: 2,390
To be fair its not the sites fault if they have a momentary blip an some investors lose out of it, any investor playing with cash be it 10quid or 100k should always have a back up service. I trade very heavily with IG DMA platform....if there's a single month that passes without them having IT issues I'll eat my keek in a sarny, nobody's perfect
Posts: 4,668
Thats life
Posts: 158
nennyb - thats a good point. Admin - is there a twitter or facebook account to check - or can u send out emails?
Posts: 638
Would you say 'that's life' or 'nobody's perfect' if the aeroplane you were travelling in fell out of the sky?
Posts: 48
Glad the site is back up & working, missed it this morning. Those of you complaining it's cost you money as a paid for service, I doubt that any agreement/contract guarantees %100 availability? Also, it's pretty much standard practice to have some sort of personal backup in place should (& when) instances like this occur & if you haven't suggest that you look into this. Fact of life, things do break from time to time, even computers!
Posts: 6,238
Thanks Wily. Oneeyedchris, that's a bit drastic 'plane falling out of the sky' but I can see your point.