Never again will I have anything to do with this company other than possibly shorting them, the customer service is absolutely tragic they can't understand basic English and you can't understand them, it has been a complete nightmare trying to end contracts with them blood pressure through the roof, phone calls that should take 5 minutes max end up taking 3 hours because they just keep passing you around their many staff with English first names and foreign sounding surnames, I can see people leaving this company in droves.
25 Mar '15
My final bill was grossly overcharged. They said, they would refund, and didn't. After many complaints, two months later, I got money back. Asked why? They first said Company policy. Asked what authority they had to take money from my account for services I never received. they wouldn't answer. Repeatedly asked the same question, they said `It was the wrong question to ask'. I said it was theft. They said `No' because I got my money back! It was theft. If you are think of signing up, `Don't' If you have an account, log all outgoing calls, and check them against your bill, in case of rough number charges. If you close your account, make sure they send the last bill, before final payment can be taken from your account. For complaints, procedures read article ''Telegraph 11th Nov 2014''
16 Mar '15
Overcharged me on my final account. Then said they would refund the overcharge, and didn't. Closed down the account so I couldn't access it. Then said it was my fault for not raising a refund from my account which I can't access. This is just the final bad service received from this terrible company. Don't ever sign up with these. See their CEO has been made a Peer to join the rest of the failures & ex criminals in The House of Corruption. Yet another reward for failure.
11 Mar '15
Any fresh rumours on TalkTalk being a likely takeover target due to the recent consolidations in this sector?
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