28 Feb 2013 07:00
Air Partner is awarded ISO 9001 Accreditation for Quality of Service
Leading air charter broker and Royal Warrant holder, Air Partner, has been awarded the International Organisation for Standardisation's prestigious ISO 9001 (v 2008) accreditation. This certification recognises Air Partner's adoption of a quality management system focused on continuous improvement and customer satisfaction across the company's European offices in Austria, France, Germany, Italy, Sweden and Switzerland. Air Partner's French office was the first to be accredited in 2006 and the Group is delighted to announce that its other European offices have now successfully completed the process, with plans to extend this to the rest of the Group in due course.
The accreditation is based on three key areas: safety, transparency and quality of service. Air Partner's European teams have worked tirelessly throughout the last year to adopt best practice in all aspects of the work they do, ahead of an external audit to measure the processes that have been implemented. In early February 2013, Air Partner was awarded the ISO 9001 (v 2008) certificate across all six European offices, which will remain valid for the next three years.
Jonathan Raimbault, Air Partner's Group Quality Manager, said, "The auditors that we dealt with during this process highlighted the professionalism of Air Partner's teams across our network of European offices, and the Group's continual focus on exceeding client expectations. We are delighted to have received this accreditation; as a global leader in air charter broking, we are constantly seeking new ways in which to meet and exceed existing industry standards. The ISO 9001 (v 2008) accreditation provides a clear marker of excellence and demonstrates the importance we place on quality of service."
28 February 2013
About Air Partner
Air Partner has been trading for 51 years and is a world leading provider of aviation charter services to industry, commerce, governments and individuals worldwide. The Group is globally recognised as a leading charter broker and organises ad hoc aircraft charters of every type for any reason. Its three main divisions comprise Air Partner Freight, Air Partner Commercial Jets and Air Partner Private Jets. The Commercial Jets division charters large airliners to move groups of any size. Private Jets offers the company's pre-paid JetCard scheme and on-demand charter. With its headquarters alongside Gatwick airport in the UK, Air Partner operates 24/7 year-round and has 20 offices globally. Air Partner is the only company in the aviation industry to hold a Royal Warrant, a globally recognised mark of excellence.
www.airpartner.com
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