RE: Smart Investor10 May 2023 09:52
DiamondhandedPI - agreed it is a bit bizarre. So I made a complaint, in itself not straight forward but I had a long call with a Smart Investor manager who gave me the reasons.
My complaint was around the loss of dividend opportunity to reinvest elsewhere on the Friday ( a market down day) when other brokers had passed on the dividend to their customers - as was shown here. Smart Investor finally credited mine on the Wednesday following.
There is an explanation and take from it what you will - I have asked they put in writing but their complaint system is slower than their Barclays Divi delivery!
Their regulator classifies Barclays Smart Investor ( as part of Barclays Bank) as, not surprisingly a Bank. As a deposit holding bank the regulator further restricts Smart Investor to stop it distributing from its own reserves any company dividend until a bulk cleared dividend payment has been received by them. Unlike a broker which does not have those restrictions - so for example ‘ xyz Broker Ltd’ as a standalone broker can use its own resources to credit a dividend - they do that - they take a view that a dividend payment will be made by the company to them on a set day.
This puts, as explained by the complaint manager, Barclays Stockbrokers at a disadvantage to other brokers in that until cleared funds are received they are not allowed to pay those funds to individual entitled shareholders.
In my mind that then raises another question - how do these companies pay brokers the bulk dividend prior to distribution? From the explanation I received ( and unlike other companies divis I receive more timely payments from Smart Investor for) Barclays as a company are settling by a 3 day payment method so funds aren’t available until the Tuesday/ Wednesday following following due date ( Friday). That is pretty poor if this is true - Smart Investor are clear - the delay is in the method of them receiving the payment ( and the regulator restricting them making a payment in advance of clearance).
He did say this is something they are lobbying the regulator on, to allow them to settle dividends on the due day, and they receive many complaints about processing delays - but a better lobby would be to Barclays as a company to settle the dividend by FP at midnight + 1 minute on due date giving them cleared funds! I do find it hard to believe that all companies ( but especially Barclays/ FTSE market leaders) don’t, but I suppose an extra 3 day’s interest for some is worth keeping.
Anyway it sort of explains Smart Investor delays, but from a phone call not the confirmation letter ( which is now 2 weeks delayed!).
The manager was very professional but explained the complaint will not be upheld because they are within their Ts and Cs. My comments will be added to many others, so we may see some change in the future.
I like the integration of their system with online banking etc and happy with their trading system, but not used other