ENTERING A WORLD OF CHAOS25 May 2016 17:45
I bought a cashmere sweater online. I use M&S, Oxford Street. There is never anyone to find to serve in the men's department at the store. And they never have my size there anyway, even when I manage find the right shelves for the garments on display. The online site was slow and therefore difficult to use; but finally it took my order. There was only one left. Advisory emails worked well. I collected today within 2 days. There were 2 collection points shown on the store 'directions' menu! I found the right one second time around. The lady who served was helpful & happy. I took the opportunity to order from her a second sweater which now apparently existed!! The sweater was presented in a huge, expensive box. I suggested a change to a smaller bag and was charged 5p!!! The whole exercise was almost more trouble than it was worth; and all very depressing too when I hold M&S shares which are falling heavily today mainly due to poor clothing sales.