(Sharecast News) - Customer engagement data security specialist Eckoh announced a strategic partnership with RingCentral, a provider of AI-driven enterprise cloud communications and contact centre solutions, on Tuesday.
The AIM-traded firm said the partnership was designed to address increasing demand for contact centre security, particularly in the United States and beyond.
It said that through the collaboration, it would provide RingCentral's contact centre security requirements using its Secure Engagement Suite, a collection of software-as-a-service (SaaS)-based security products and services.
The suite facilitates PCI-DSS compliance, and also ensures comprehensive security measures for contact centres, preventing the exposure of sensitive payment data within their environments.
Additionally, the suite was designed to enhance overall customer experiences across various channels, increase agent productivity, reduce operational costs, and boost customer satisfaction.
In light of escalating concerns regarding contact centre security, evidenced by the record-breaking average cost of a US data breach reaching $9.48m in 2023 according to recent reports, Eckoh said its solutions offered robust defence mechanisms.
By effectively preventing the entry of sensitive payment and personal data into contact centre systems during transactions, the solutions would help to mitigate fraud risks, safeguard sensitive information, and uphold PCI DSS compliance standards, the board explained.
"We're excited to work with RingCentral globally to help their contact centre clients reach the highest levels of security and compliance," said chief executive officer Nik Philpot.
"With PCI DSS compliance becoming even stricter, agent home working here to stay, and cyber criminals more aggressive and tenacious, the addition of Eckoh's solutions to RingCentral's suite of services will help them secure the contact centres of their clients and enhance the relationship they have with their end customers."
At 1533 GMT, shares in Eckoh were up 0.09% at 38.53p.
Reporting by Josh White for Sharecast.com.
Eckoh Technologies (ECK)