Chris Heminway, Exec-Chair at Time To ACT, explains why now is the right time for the Group to IPO. Watch the video here.
London South East prides itself on its community spirit, and in order to keep the chat section problem free, we ask all members to follow these simple rules. In these rules, we refer to ourselves as "we", "us", "our". The user of the website is referred to as "you" and "your".
By posting on our share chat boards you are agreeing to the following:
The IP address of all posts is recorded to aid in enforcing these conditions. As a user you agree to any information you have entered being stored in a database. You agree that we have the right to remove, edit, move or close any topic or board at any time should we see fit. You agree that we have the right to remove any post without notice. You agree that we have the right to suspend your account without notice.
Please note some users may not behave properly and may post content that is misleading, untrue or offensive.
It is not possible for us to fully monitor all content all of the time but where we have actually received notice of any content that is potentially misleading, untrue, offensive, unlawful, infringes third party rights or is potentially in breach of these terms and conditions, then we will review such content, decide whether to remove it from this website and act accordingly.
Premium Members are members that have a premium subscription with London South East. You can subscribe here.
London South East does not endorse such members, and posts should not be construed as advice and represent the opinions of the authors, not those of London South East Ltd, or its affiliates.
Customers have mentioned tracking numbers and 'seeing' the DX vehicle nearby (assuming is is DX; my pillows came by Hermes) so at least some deliveries do have the tech, then the courier drivers drive away without knocking on occasions. Then there are the deliveries people wait in for and which were never going to happen anyway because the message was an error.
I did just buy a fridge online. I had to call the company 3 times as the site was not able to cope with a different delivery address to my credit card, and I wanted delivery in three days, not next day. I was glad of a phone number but the important thing was that they picked up very quickly, even the same person 2 times. Unless eve can answer the phone quickly or have a call-back system when they are busy, we'll get TP reviews saying that they were left waiting for 20 or 25 minutes – as I was yesterday with both EDF and Thames water.
I agree this is frustating but contacting eve to contact courier and get back would seem annoyingly time wasting when customer could contact courier direct or be given tracking number and app to see exactly where parcel is and est of delivery at point of order. People are not complaining about product though which is a good thing.
There are issues with delivery couriers all over the country. Couriers are a law unto themselves unfortunately
That is the question!
To avoid things like this - TP review on Monday :-
Greg Gaffney
3 reviews
GB
Rated 1 out of 5 stars
7 hours ago
Terrible customer service
Terrible customer service. My girlfriend’s mattress was scheduled for delivery on Saturday. We waited in all day, nothing arrived, we heard nothing, no calls, just nothing. We tried to call Eve Sleep but there is no customer service team anymore, so you cannot speak with anyone. They direct you to a form on their website, it is not a live chat, and say they will get back to you within 4-5 working days. When you have been let down this is just a terrible customer experience. What company charges £1,000 for a product then refuses to speak with you when they fail to deliver?