IMImobile PLC - cloud communications software firm - Secures contract with King's College Hospital in London to advance its "digital by default" strategy and helping to reduce any backlogs caused by the coronavirus pandemic.
The contract was agreed in August and will run until 2025; as part of the agreement, the trust will implement a Healthcare Communications' patient portal and eClinic video consultation platform, alongside eight additional solutions from the company's patient engagement platform.
"The patient portal is designed to inform patients about the status of their appointments by automatically sending updates and digital letters to their mobile devices, relieving staff of administrative pressures. The portal will also help the trust to reduce inbound phone traffic, by allowing patients to confirm, cancel or rebook appointments digitally with the click of a button, rather than phoning into the switchboard or specific departments," IMImobile said.
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By Paul McGowan; paulmcgowan@alliancenews.com
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