The latest Investing Matters Podcast episode featuring financial educator and author Jared Dillian has been released. Listen here.
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Dontgive, if what s/he says is true (that they emailed eve regarding the problem) then they didn’t use to on-line form which, in my case, received a response in just a couple of hours. There's the option to mark the query as a 'complaint' which I did and which probably bumps it up the list. The warranty claim form is different. Anyway, if I didn’t get an answer after a couple of days I would try again rather than leave two weeks. Maybe the fault was indeed a warranty issue and his mattress is several years old; the review doesn’t say what the fault was.
Two different contact methods:
https://www.evesleep.co.uk/pages/contact-us
https://www.evesleep.co.uk/pages/warranty
I bought a battery from an on-line shop last week. I had a query so I used their online form. I think that people should expect an online form with an online shop. If I expected a phone number I’d go to John Lewis and pay a bit more. Having said that, if you’ve ever called John Lewis, its a dreadful system!! With phone calls you can also get into a “he said / she said” situation, which is never good. Best to have things in writing.
Anyway, not a big deal. Just different opinions.
If we don’t get a TU next week then January TU is a definite so I personally am not too worried. It would just imply that Black Friday sales were neither better nor worse than expected. Could it be that only we here on this BB were expecting news today? We are not that many. Last year’s TU was the first and was actually announcing the January detailed figures but took the opportunity to blow their trumpet about Black Friday.
If we do get an RNS before Xmas it might simply be to give us the date for January – no more detail than a date – and that will (imo) support the sp till January.
Here is a line from December 3, 2020 (last year):
'December is also an important trading period and accordingly the Company will provide a more detailed trading update for the full year on 21 January 2021.’
(A quick PS on NAPS / Napster; Myles McNulty used to be in there (I’m sure some will have heard of him) too so it shows that even the most experienced can get caught out – though maybe he was ‘out’ earlier than yesterday.)
Whereas the vast majority (by far) of EVE reviews are fantastic. Examples like 9900 as :-
Faulty mattress. No answer from customer service
Raised a claim about a faulty mattress on Nov 21st. Two week later… still no answer.
Product is faulty, customer service non existent. There’s no phone to call, just the email or the warranty form.
* Do reviews like this put some potential customers off?
Yes the automated and online text chat may be cheap, commercially convenient and suit some but evidently there may be a lot of people who find this technology difficult and/or frustrating— those of us who may simply prefer a phone number to speak to a human being. Even just to say Hello - yes please describe your complaint - please be assured we will endeavour to sort things out - now just leave it with us and we will get back to you ASAP :).