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Thames Wtr Util. Ltd - Half-year Report

Thu, 6th Dec 2018 07:00

RNS Number : 6008J
Thames Water Utilities Limited
06 December 2018


Thames Water Utilities Limited

6 December 2018







for THE SIX MONTHS ended 30 SEPTEMBER 2018


Thames Water Utilities Limited, Thames Water Utilities Finance plc and Thames Water (Kemble) Finance plc announce the publication of their interim financial statements for the six months ended 30 September 2018.


Copies of these accounts are available upon request from the Company Secretariat, Thames Water, First Floor West, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB or on the website: https://corporate.thameswater.co.uk/About-us/Our-investors







Steve Robertson, Chief Executive Officer of Thames Water Utilities Limited, said:

"During the intense summer heatwave we worked tirelessly to protect our customers from supply restrictions. However, along with the impact of the 'Beast from the East', it has delayed our progress on leakage and other performance measures. We remain focused on building a better future for our customers and the environment.


"Our profit decreased over the period as we brought forward regulatory penalties, to benefit customers, and hired more employees to improve customer service and tackle leakage. Our capital investment increased, with £554 million spent on improving our water and waste networks.


"Our long-term investors are committed to the high investment levels required to face the challenges created by climate change and population growth, and continue to not take any dividends. Our record £11.7 billion business plan for 2020-25 will help to further transform our infrastructure and customer service, as well as provide the necessary extra support for people in vulnerable circumstances."


Doing more for customers

-       Increased water production by 450 Ml/d, or 17%, and managed high demand through direct text message engagement with customers in hotspots to prevent restrictions during summer heatwave

-       Increased support for customers in vulnerable circumstances

·      Homes on social tariff at 53,671, up 10%

·      62,671 customers on priority services register, up 4.4%

·      3,353 customers supported through customer assistance fund

-       New approach to customer engagement through 'Water Royalty' efficiency advertising campaign, and 'pop-up' free tap water bars at Chelsea Flower Show, Notting Hill Carnival and Countryfile Live

-       200,000 Smarter Home Visit completed, helping customers reduce water usage and keep household bills down

-       £30 million, 20km water pipeline providing a more reliable water supply for thousands of customers in North Oxfordshire

-       Over 8,000 lead water pipes rehabilitated since April 2018


Extreme weather delays progress

-       'Beast from the East' (freeze thaw) and prolonged summer heatwave has enduring impact on leakage, despite best repair performance in 10 years

-       Leakage performance 683 Ml/d (Sept 2017: 665 Ml/d)

-       1,431 leaks fixed per week, best performance since 2008/9, and up 37% year-on-year

-       26,987 leak-detecting acoustic loggers installed to date

-       Installed further 44,105 smart enabled water meters, with total of 265,000 transmitting data to help pinpoint leaks

-       Supply interruptions and complaint volumes also affected by climate events. Household written complaints at 11,083 (Sept 2017: 8,242)


Operational performance in other key areas

-       Water quality compliance at 99.96% (2017: 99.96%)

-       Pollutions incidents at 217 (Sept 2017: 202)

·      10% year-on-year reduction in incidents from wastewater pipes

·      301km of proactive sewer maintenance

·      762 sewer sensors installed since January 2018 as part of plans to digitise sewer network

-       Produced 142GWh of electricity from sewage, equivalent of £15.5 million in electricity costs, and Basingstoke sewage treatment works now 100% self-powered

-       6% year-on-year reduction in internal sewer flooding incidents

-       375,000 visitors to award-winning Walthamstow Wetlands in first year of opening


Building a better future

-       On track to migrate first small tranche of customers to new billing system from December 2018

-       Major review, to demonstrate cross-sector leadership in governance, near completion

·        Cayman Islands entities are no longer subsidiaries of Thames Water Utilities Limited and are in final stages of closure

·        Appointment of three new Independent Non-Executive Directors:

Alistair Buchanan, Jill Shedden and Catherine Lynn

·        New dividend policy in place

·        No dividends to external shareholders until 2020/21

-       Investing £60 million in IT systems to improve performance and customer service

-       Submitted ambitious plan for 2020-25 based on feedback from 1 million customers

·      £11.7 billion spend including extra £2.1 billion to improve resilience

·      Plan to drive 15% reduction in leakage, 18% reduction in pollution incidents and increased support for customers in vulnerable circumstances

·      Modest dividend payments of c.£20 million per year between 2020 and 2025

-       New Net Promoter System to launch in second half of financial year


Financial overview

-       Signed £1.4 billion, five year Revolving Credit Facility with interest rate tied to sustainability performance. Outperforming the ESG benchmark will result in a lower interest rate, with any financial gains boosting Thames Water's charitable fund 

-       £650 million of Hold-Co financing raised to refinance £400 million bond, with incremental proceeds to be used to de-gear Thames Water



Six months ended:


30 Sep 2018      

 30 Sep 2017




Capital expenditure excluding intangibles 



Operating profit 



Profit before tax (excluding NHH*)



Profit before tax



Sale of NHH



Dividends paid by TWUL to other group companies



Dividends paid by ultimate parent company to external shareholders




*Underlying profit before tax excludes gain on the sale of our non-household retail business to Castle Water in 2017


The interim report and consolidated financial statements present the combined results of Thames Water Utilities Limited and its sole subsidiary Thames Water Utilities Finance plc ("the TWUL Group") as if it were a single economic entity. This provides all interested parties with a complete overview of the operating company and the finances in place to support its operations and enhance understanding, presenting the results of operations, financing and financial position in one place.



About Thames Water

Thames Water is the UK's biggest water and wastewater services provider. We have invested more than £1 billion every year, on average, for the past 13 years improving service for over 15 million customers across London, the Thames Valley and surrounding areas. For an average of just over £1 a day for our households, we provide 2.7 billion litres of clean drinking water and safely remove 4.4 billion litres of wastewater - every day, 365 days a year. We are regulated by Ofwat, the Environment Agency and Drinking Water Inspectorate and, as part of our draft £11.7 billion business plan for 2020-25, propose to invest record amounts on improving resilience, service and efficiency, as well as providing more support for customers in vulnerable circumstances.


To explain our finances in a simple way and improve transparency, we've just published our fifth edition of Our finances explained, which is available at www.thameswater.co.uk  

Media Contacts


Thames Water

Sunny Tucker                                                    07747 644 747


Stuart White                                                      020 3577 4364




Maitland                                                          0207 379 5151

Neil Bennett

James McFarlane


This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.

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