Here’s what I don’t get9 Jul 2020 16:32
Issue from FCA —> “Requirement relating to handling of complaints about affordability, including re-reviewing previously determined complaints which have been identified as being potentially incorrect.”
That’s cut n paste straight from the FCA, BUT I would think that there is some responsibility on the part of the guarantors. In basic terms, there are 9000 complaints, which is high but not crazy if you compare with other institutional organisations. Resolve the 9000, provide extended periods, on more favourable terms, and plug in the leaks to prevent repetition. I am certain that’s what the new CEO will focus on, and he has a great track record so.... I’m in.