RNS30 Apr 2020 09:11
Supporting our customers and protecting our people
Countrywide provides residential lettings and sales, financial services, surveying and conveyancing. We operate through a network of 731 high street branches and, following UK Government advice, we moved swiftly to close all of these branches and support our customers whilst working from home. We have been working actively to ensure that customers who were in the middle of renting, buying or selling their home or arranging mortgages, general or life insurance policies were able to safely complete. It is gratifying that at this difficult time, we have been able to continue to support our customers; exchanged income during the lockdown period is running at an average of 33% per week compared with the average for the first 12 weeks of the year. Equally, our mortgage and protection consultants continue to be able to work remotely, with exchanged
mortgages during lockdown running at 68% of the average for the first 12 weeks of the year, with a mix towards remortgages rather than new purchases.
The Group manages approximately 86,000 properties in the UK on behalf of private and investor landlords and has a responsibility to keep our tenant community safe and compliant with legal standards through regulatory processes including: gas safety; essential maintenance; urgent repairs; and emergency rehousing. These are managed from our property management centres which remain operational, for this essential business only, supporting 100,000+ tenants who are reliant on us to manage their housing emergencies. The Group continues to facilitate lettings renewals through these centres and new lettings through remote working. Total renewals and new lettings together are running at 48% per week compared with the average for the first 12 weeks of the year.
To preserve and protect our business for the future
We have taken swift and decisive measures to reduce operating costs and capital expenditure. The actions taken include:
· Costs of the Board and leadership team: The Chairman and non-executive directors volunteered to take a 33% reduction in salary, with effect from 1 March 2020, and the Group's executive team and leadership team agreed to take a 20% reduction in salary from 1 April 2020. These reductions will be for the duration of the period during which the Group is participating in the Coronavirus Job Retention Scheme;
· Costs of our people: the Group has 78% of its people on furlough under the Government's Coronavirus Job Retention Scheme. All non-furloughed staff earning above £45,000 also took a 20% reduction in salary;
· Discretionary spend: materially reducing our discretionary spend, including our marketing spend, to reflect the current environment;
· Capital expenditure: curtailing all capital expenditure, including suspension of transformation of our IT estate;
· Tax deferral: using the Time to Pay provisions that allow