RE: Letter from Capita today4 Aug 2023 13:18
Guys not invested here but can share my experience after a data breach:
My (large firm) accountant told me my details were breached in January. All I got was a letter saying they were sorry, and an offer of Experian assistance.
In March, I received my first paper letter, instructions to set up a direct debit with a mobile phone company. Upon investigation, with the ID that was breached it was enough for someone to get a phone on contract in my name. They take the phone home, never switch it on (as it could show their location). Wipe the phone and sell it on. In all I had about 5 of these. One of them had opted for paperless billing so I only got notified when the payments were at the point of being handed over to a collection agency. Whole thing was an absolute nightmare.
I was offered the Experian thing, which is a bit awkward to get your head round, but you MUST DO, is to set up a log in and turn on your credit lock. Had this of been on, most of these phones would have been rejected. (Experian are not the only credit agency, so if a phone company used Equifax for example, it might still get taken out.
If you are a victim, report it as a cyber fraud incident on the https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime, You will get a reference which you can use to get the contract shut down. It is very stressful. If you are a victim, there is then a register that the credit agencies share, and eventually the other agencies will know.
I set up a new bank account, closed my old one, and to this day I still use credit lock - as I have no plans for any credit.