RE: Where is MKS going27 Aug 2021 21:50
M&S are doing a good job at keeping all their options open without putting all their eggs in one basket.
The obvious move to online groceries is being fully exploited by the partnership with Ocado. Also, M&S.com is starting to gain traction, although it has some way to go and can only be regarded as a work in progress.
The stores are trading much better now than they have for some time, with unprofitable High Street stores gradually closing to be replaced by out of town stores or better placed High Street stores.
The assumption that many people make, including John Lewis, that the future is just online is clearly ludicrous. Its all about getting the balance right between online and physical stores and M&S seem to be heading in the right direction to do just that.