CPI LinkedIn update10 Oct 2025 09:32
Yesterday our Chief AI and Product Officer, Sameer Vuyyuru, joined Amazon Web Services (AWS) and Anthropic at their exclusive one-day workshop, ‘Agentic AI in Action: Transforming Public Sector Operations’ which brought together executives and builders from the public sector to explore how agentic AI is revolutionising operations across public sector organisations.
In his keynote, Sameer explained how Capita has evolved from delivering BPO with humans at the core and process at the forefront, to now blending human expertise with intelligent automation. He shared insights into how Capita is bringing together agentic AI and human coordination to deliver exponential value for clients in the public sector and beyond.
Key takeaways include:
📌Agentic AI is the cornerstone of Capita’s transformation: we’ve moved from manual, human-centric processes to a future where autonomous digital agents and human oversight work together to deliver exponential value. We’re taking a ground-up approach, mapping processes across all sectors to identify where agentic AI can have the biggest impact.
📌 The AI Catalyst Lab is our dedicated team that identifies, tests, and scales AI solutions. The Lab has surfaced over 200 real-world use cases, including high-volume recruitment automation and document processing accelerators. These initiatives are not prototypes, they are live systems enhancing productivity, cutting costs, and empowering employees today.
📌 Capita is ‘client zero’, using agentic AI to transform our own business before offering solutions to clients. This means we stress test AI systems internally, ensuring security, compliance, and ethics are embedded before deployment. Our expertise in managing complex processes for major UK institutions uniquely positions us to lead the AI transformation of the BPO industry.
📌 We’re focused on strategic outcomes: integrating AI into structured workflows allows us to accelerate service delivery, optimise operations, and achieve new efficiencies, ensuring scalable, secure, and industry-aligned AI solutions for our internal transformation and client delivery. Our AI Catalyst Lab’s initiatives support national AI ambitions, aligning with the UK Government’s AI Opportunities Action Plan to drive productivity and competitiveness across industries.