LONDON, July 23 (Reuters) - Britain's Financial OmbudsmanService has appointed Caroline Wayman as its new chief executiveand chief ombudsman, replacing Natalie Ceeney who stepped downlast November to take up a position at HSBC.
Wayman is currently the principal ombudsman and legaldirector and has been with the Financial Ombudsman Service since2000. She previously worked in the insurance sector.
The ombudsman steps in to settle cases where financialservices firms and their customers cannot reach an agreement. Ithas grown rapidly in response to the number of complaintsreceived about the mis-selling of loan insurance, which has costbanks more than 20 billion pounds ($34 billion) in compensation.($1 = 0.5866 British Pounds) (Reporting by Matt Scuffham; Editing by Simon Jessop)