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I can not see the L2 order book. This is the 3rd time this has happened.. Whats the story?
Hello Rob. Thanks for your response but I have cancelled my order as I am still having issues with the order book display and live updating. it is the second time I have registered and clearly there is an issue that has not been resolved. Thanks again.. I shall monitor for now...
Gone again Rob... Premium service?
Hi Del44 Unfortunately there is a serious issue with streaming data on 2 occasions throughout today - the latest issue was at 13.45. The tech team are currently trying their best to get all the data up to date and caught up as a matter of urgency. We are also in the process of rebuilding our data services to make them more resilient - however, the problem today is a little unusual and our team are looking at what caused it. Apologies for the issue - and please be aware that the data resilience is our number one priority at the moment.
I am having this issue, every browser type, multiple machines, so I don't believe its my side. The trade list works fine, but the Order Book section of the display is totally blank. I have seen it work intermittently for very short periods, so I know it can work. At the present time I have had no order book for several hours though. Is there a known problem in this area? Or is there something I should be trying? (I have logged in and out, cleared the cache etc already).
Thanks for the reply. I was aware of that restriction, and only logged in from multiple devices to check that the problem persisted across different platforms and to rule out the chance of my equipment being at fault. Although logging in elsewhere automatically logs you out (as expected) I did also ensure that I manually logged out of the previous device or browser and closed the respective windows. This did not help. As mentioned in my post, the trade list is streaming perfectly, it is only the left hand side of the display i.e. the Order Book that is not working. I hope this clarifies things. Is there anything else you can suggest?
Hi Debug, I have replied to you via email. Many thanks
Thanks Sophie, I can confirm it's all working fine now with the updated username. Thanks forthe help with this.
Is L2 available as an HTML format yet? Regards M
I see L2 is down again this AM. You put measures in place to prevent this, they haven't worked. A reply on a separate thread I started mentioned focus on data resilience and yet we have another fresh outage in your production environment today. Not good enough. Please advise when this will be fixed.
Good morning The.D.G, Unfortunately we did experience problems with the Level 2 data this morning. The issue has been rectified and the Level 2 service is now streaming data again. The error occurred due to an update made on the site. We have now changed the update to ensure the Level 2 is streaming. Apologies for any inconvenience. Best wishes
Do you perform any type of integration or regression testing? It doesn't seem to be rigorous enough if so, there should be a pre-production environment that replicates your site exactly where these issues can be identified before being deployed live. It sounds as if you've rolled back the update - it shouldn't have been deployed in the first place and there are issues with your quality assurance based on the number of recent issues. End users should not be exposed to outages like this, end of story.
Hi The.D.G, Yes we do have a test environment. Any updates are tested thoroughly before being uploaded. Unfortunately once an update gets pushed to the live system there are certain unforeseen circumstances which can occur, as there are different variables which come in to play. In regards to the previous problem that occurred which we advised data resilience was our number one priority, that has also been actioned. A new server was installed yesterday and should be online with in the coming weeks. Many thanks
Lost L2 book again. As a premium service, it is not... It is not reliable and yet again I have cancelled my order Sophie. Any kind of reimbursement for the times this keeps happening? Thanks....
Hi Del44, Our team take a lot of pride in the Premium services and we are consistently looking to improve them for the benefit of our users. The outage yesterday was due to a fire in our suppliers data centre, and in this case completely out of our control. We are sorry to hear you have cancelled your subscription and for any inconvenience caused. We are continuing to invest in the reliability of our services and in developing our tools and features. Best wishes
How do I see the order book
Good Morning WhightKnight, Thank you for your post. If you type in the name of a TIDM (for example PYC) and click on the icon that says 'PYC' Level 2 Console (the icon looks like an open book with L2 written on it). If you click on this icon, you should be able to view our Level 2 Order Book feature. I hope this helps. If you have any further questions, please do not hesitate to contact me via email at firstname.lastname@example.org Kind Regards, Ben
Keeps dropping out, had to write the day off again. Having to rely on free services from elsewhere to see what's going on. Not happy.
Good Morning Mistervista, Sorry to hear you're having issues. If you could clear out any cookies stored for lse.co.uk it should help with Level 2 displaying properly. If you're unsure how to do this let me know and I'll help wherever I can. Kind Regards Craig
Ok thanks for your help Craig, I'll give it a go.
Back to using competitors free services again to see what's happening, so incredibly frustrating this.
Hi MisterVista, Sorry to hear the issues still aren't sorted. Are you able at some point to take a screenshot of what you're seeing when it's not working? Clearing cookies obviously hasn't resolved the issue so the next step would be a screenshot to see what you're seeing. If you need any help with taking a screenshot let me know and I'll help where I can. If you're on a new version of Windows there's an application called "Snipping Tool" that lets you take a screenshot of a specific part of your screen. Take a screenshot, send it over to email@example.com and I'll get one of the development team members to look at it straight away. Kind Regards Craig
L2 order book for HE1 is busted for me. every order size is showing as 75,000. Anybody else have the same issue as me?