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Thank you stt1, I agree that everyone makes mistakes.
Each and every organisation.
Full marks for pointing that out.
NHS 111 is for people who really do not need to phone 999 or feel unsure how serious there condition actually is, (need medical help fast, but it’s not a 999 emergency), or need health information or reassurance about what to do next.
The usual triage pathways are applied, regardless of which service is called.
Yes! I can agree to that, generally speaking.
Phoning their G.P. for an appointment, if patients are unsure about the seriousness of their condition, is unrealistic as they will not get an appointment unless they phone before a certain time in the early morning.
If someone is not familiar with the system, e.g. recent immigrants, or confused and elderly, they may make the wrong choice, that is entirely understandable.
Where NHS 111 and GP OOH services are currently integrated, or closely aligned, there is probably a better chance of a successful outcome.
I am not sure if NHS 111 has the same access to patient's records as the G.P. to which they are registered.
Closer integration would be beneficial, providing that NHS 111 could easily access patient's records.
Damn, that was a good answer!
Tricky is clueless on how the NHS works.
Millions of people use NHS 111 every year - out of those millions there will always be the 1-2 tragic incidents, where there was a wrong diagnosis.
GPs make mistakes, drs within A&E make mistakes resulting in patients dying. However, GP practices, A&E still exist. NHS 111 won't cease to exist because of isolated incidents.
As long as they are investigated and changes made to ensure they don't happen again.
NHS 111 & NHS 999 use the same NHS Pathways software. If there are software problems then these will exist for both 111 & 999 and the fault lies with the NHS not NHS 111 providers like TLY. The same is the case if A&E or GPs make mistakes, it is the NHS who make compensation.
NHS 111 & NHS 999 using same NHS Pathways software where several patients died due to software glitches.
999 service hasn't been closed down, has it?
Coroners link eleven deaths to glitches in NHS 111 and 999 ...
https://www.telegraph.co.uk/news/2019/07/15/coroners-link-eleven-deaths-glitches-nhs-111-999-systems/
NHS 111 & NHS 999 use same Pathways software provided by National Clinical Governance Group
"NHS Pathways and the Directory of Service is a clinical tool used for assessing, triaging and directing contact from the public to urgent and emergency care services such as 999, GP out-of-hours and NHS 111. It enables patients to be triaged effectively and ensures that they are directed to the most appropriate service available at the time of contact."
https://digital.nhs.uk/services/nhs-pathways
every question asked and every piece of care advice given is linked to at least three pieces of the most up to date clinical evidence
there are over 800 symptom pathways within the clinical assessment tool
it is under constant review and direction by the National Clinical Governance Group, which is made up of NHS clinicians with extensive experience in the urgent and emergency care services
https://digital.nhs.uk/services/nhs-pathways#reasons-for-using-nhs-pathways
Perhaps the government should abolish the 999 service. What do you think Tricky?
Channel 4 news tonight highlighted poor advice from NHS 111 that allegedly resulted in the death of a loving and caring family man.
Numerous "potentially serious" incidents - including actual deaths - have been recorded in connection with the NHS 111 advice line.
The daughter of a man who died from coronavirus has complained about the NHS 111 service, which she said did not treat his case with urgency.
Ali Kiraz Ozel died at home in Southend, Essex, a few hours after his family phoned for help because he was struggling to breathe. His daughter, Sevtap Ahmet, said the decision not to send an ambulance "took away his chance of living".
Guess who has to apologise, the Government, i.e. Boris.
It seems that NHS 111 is becoming a liability to the Government.
But, hey-ho, the NHS is struggling and we have to make do with alternative forms of so-called 'help'.
The Market DOES take in to account everything INCLUDIND CASH FLOW, and still does NOT seem to like this share even after announcement of supposedly good news ( I hate to see what will happen when bad news comes) !!!