The latest Investing Matters Podcast episode featuring Jeremy Skillington, CEO of Poolbeg Pharma has just been released. Listen here.
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"In business, which is essentially daily warfare, preemptively destroying your potential destroyer is the only logical move."
-Andriy Burkov
Latest missing Sycurio Senior leadership team member and Director
Edward Sweigart
Edward leads the sales, sales engineering, marketing and partner teams, delivering revenue growth, pioneering new markets and identifying strategic partners.
He has held a variety of leadership positions across the cloud and enterprise software market and spent over a decade at PwC driving strategic engagements with his clients. He has worked with a number of PE backed companies including Sitecore and Finastra. Edward has worked internationally for the majority of his career and brings a wealth of experience to the team.
https://web.archive.org/web/20231001215930/https://sycurio.com/people/edward-sweigart
-------------------------------------------
Wayback machine
Senior leadership team
https://sycurio.com/about/executive
------------------------------------
Wayback machine
Board of directors
https://web.archive.org/web/20231001223213/https://sycurio.com/about/board
------------------------------------
As of today
Senior leadership team
https://sycurio.com/about/executive
-----------------
AS of today
Board of directors
https://sycurio.com/about/board
Sycurio. Employee Review
1.0 out of 5
Senior Customer Support Team Leader (Former Employee)
Guildford - 21 March 2024
Was not able to showcase my experience, it was more stressful most of the time.
Senior Customer Support Team Leader (Former Employee) - Guildford - 21 March 2024
What is the best part of working at the company?
Nothing much to learn, not supportive work culture.
What is the most stressful part about working at the company?
When too many activities were scheduled back-to-back.
What is the work environment and culture like at the company?
Very unhealthy, no motivation from manager or SLT
What is a typical day like for you at the company?
When no support is given, when most needed.
Was this review helpful?
https://uk.indeed.com/cmp/Sycurio./reviews/was-not-able-to-showcase-my-experience-it-was-more-stressful-most-of-the-time?id=f1993b846e585b0e
I see on Linkedin that Sycurio is advertising for three sales managers, two in the States and one in the UK. My presumption that they're decaying looks to be wrong-headed.
Interesting. Thanks!
Eckoh were caught out by the Covid acceleration to the cloud and had to pay top dollar to get a cloud offering via Syntec.
Both the main competitors to PCIP are on the back foot with their on-premise legacy issues. Eckoh has little to no channel strategy and Sycurio is trying to kick-start such a strategy six years after PCIP instigated one.
Sycurio's best hope for a viable future is to buy PCIP. Otherwise, they are a decaying asset and will become a big write-down for the owners. It could take 150p to get the big shareholders interested.
The Zoom Boom could start in H1 25 and into H2 25 and FY26. If that starts rolling and the channel partners are firing JB's idea of 30%+ growth is ementinaly doable. The operational gearing would be transformative. If the luck runs hard then the share could hit 150p to 200p sometime in 2025. 100p looks doable in 2024.
PCIP has had two big strokes of luck: Covid and Zoom. The bad luck was the patent case, which is temporary, the two strokes of good luck are permanent.
#multibagger
Sycurio..Senior leadership team
No longer on the Leadership page
https://sycurio.com/people/angela-cardani-liggett#:~:text=Angela%20leads%20our%20HR%20team,recognition%20and%20talent%20acquisition%20%26%20retention.
----------------
Senior leadership team
https://sycurio.com/about/executive
------------------
Imogen Astley Marsh
Chief People Officer at Sycurio
https://uk.linkedin.com/in/imogen-astley-marsh-051681296?original_referer=https%3A%2F%2Fwww.google.co.uk%2F
-----------------------
Wayback machine
https://web.archive.org/web/20231130140100/https://sycurio.com/about/executive
-------------------
Recommendations received
Click here to view Kevin W. Clancy’s profile
Kevin W. Clancy
“I have had the fortunate opportunity of working with Imogen over the past year as senior leadership team colleagues at Sycurio. Imogen is exceptionally knowledgeable regarding HR matters and is a tireless worker always striving to achieve the correct result. We successfully collaborated on a number of complex business projects, some of which were novel in nature and required creative thinking and analytical skills. Imogen excelled at such efforts. From a people perspective, Imogen displayed the firmness that is required of an HR head but also the compassion necessary to properly manage employee issues. I highly recommend Imogen.”
https://uk.linkedin.com/in/imogen-astley-marsh
----------------
According to Linkedin.....PCIP 122 employers.....Sycurio 120 employers.... Down from 132 in Dec 22
--------------------
How many employees does Sycurio have?
Sycurio has 132 employees as of Dec 22. The total employee count is 16 higher than it was for Dec 21.
https://tracxn.com/d/companies/sycurio/__FWCQXkgw0y916uNR4aolYB-OyaA3VgxPbXGyuebsY-o#:~:text=Sycurio%20has%20132%20employees%20as%20of%20Dec%2022.
--------------------------
Today Linkedin
Sycurio..View all 120 employees
https://www.linkedin.com/company/sycurio
----------------------
Today Linkedin
Pci-Pal
View all 122 employees
https://uk.linkedin.com/company/pci-pal
Try putting this in the search engine
https://assets.publishing.service.gov.uk/media/660...
GOV.UK
https://assets.publishing.service.gov.uk › media
ODF
6 days ago — DWP. Digital & Professional Services. ecm_10012. PCI Pal - Secure Card Payment System (SCPS). PCI-PAL (UK) Limited. Customer Payment Service ...
This Contract is up for Tender
DWP PCI Pal Secure Card Payment Service (SCPS)
A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS
Source
Contracts Finder
Type
Contract (Works)
Duration
2 year
Value
£3M
Sector
TECHNOLOGY
Published
22 Mar 2022
Delivery
16 Mar 2022 to 15 Mar 2024
Deadline
10 Jan 2022 23:59
1 buyer
Department for Work & Pensions
Blackpool
1 supplier
Pci Pal
Ipswich
Description
A PCI Solution to ensure that cardholder data is protected and secured when handled within DWP and to ensure compliance against PCI DSS and contribute to securing cardholder data for GDPR purposes.
Award Detail
1 Pci Pal (Ipswich)
Value: £3,320,434
https://bidstats.uk/tenders/2022/W12/771227681
---------------------------
New Tender £6M-£13M
The specified contract start date is 01 Sep 2024.
Source
DWP
Contracts Finder
Type
Framework (Services)
Duration
3 year
Value
£6M-£13M
Sector
TECHNOLOGY
Published
29 Jan 2024
Delivery
01 Sep 2024 to 31 Aug 2027
Deadline
13 Mar 2024 13:00
https://bidstats.uk/tenders/2024/W05/815661113
--------------------------------
Spread sheet with ratings for the DWP Contract.. FY 23-24..Q2..Jul-Aug.
If you open this link ( I used open office)
https://assets.publishing.service.gov.uk/media/660...
FY 23-24..Q2..Jul-Aug..DWP Contract number 788... Pci-Pal Customer Payment service availability.. 99.99..Rating Good
FY 23-24..Q2..Jul-Aug..DWP Contract number 2253. Pci-Pal Voice Agents availability inbound.. 99.99.. Rating Good
Zeus Kerravala - October 2023
"While Zoom is a late entrant into the contact center, AI and the integration with UC act as a disruptive force and opens the door for Zoom to compete, Zoom had already been developing its contact center products with an eye toward nontraditional contact center use cases; these integrations allow the company to appeal to customers ranging from SMBs to enterprise-level operations.
During the analyst briefing, Michelle Couture, Customer Experience Product Marketing stated, Zoom is using AI “To deliver one, unified journey.” If it can do that, Zoom has better than a puncher's chance of gaining market share.
While the UC and CC spaces are both very crowded with some tough competition, Zoom has one enviable asset that none of the others do and that is that users generally like and prefer Zoom. While IT departments can force users to use Microsoft Teams for internal meetings and collaboration, Zoom tends to find its way into functions that are customer-facing as it “just works.” The announcements at Zoomtopia broaden the Zoom platform and bring that Zoom-like experience to a broader set of workers with more use cases. Entering documents so shortly after announcing e-mail can be considered bold but being bold is likely what it takes to win in this space."
https://www.nojitter.com/team-collaboration-tools-workspaces/zoom-unveils-docs-upgrades-contact-center-offerings
Michael Mauboussin's book 'The Success Equation, Untangling Skill and Luck' is a good point to look at probably the three biggest transformational catalysts in PCIP right now.
1. Zoom.
2. New user interface with expanded payment capabilities.
3. Payment Service Provider upgrade.
Points 2 & 3 are skill.
Point 1 is luck but skill lead to the landing of the whale.
====
"Substantial upgrade to payment service provider integration capabilities, expected to reduce TTGL and effort required to onboard new PSPs."
-PCIP: 29/2/24.
"These new developments will also incorporate an enhanced go-to-market model that differentiates between customer type and size, empowering operational efficiencies at PCI Pal which long term will reduce our Time To Value (historically reported as TTGL or Time-to-go-live). This advancement will open the door for partners and customers to self-provision our services, which equally will provide more value to them."
-PCIP: 9/11/23.
====
YouTube - 22nd July, 2019
The Success Equation: Untangling Skill and Luck | Michael Mauboussin | Talks at Google
https://www.youtube.com/watch?v=1JLfqBsX5Lc&ab_channel=TalksatGoogle
The art of value creation...... Hahahahahahahahaha
PCI-PAL (U.K.) LIMITED
04 Apr 2024 Full accounts made up to 30 June 2023
https://find-and-update.company-information.service.gov.uk/company/03960535/filing-history
------------------------------
"The Art of Value Creation"
Karma
School of Business
Private Equity Spotlight: The Art of Value Creation and Global Expansion with Livingbridge's (SYCURIO DIRECTOR) Curt Kahn
Episode Highlights:
01:15 - Curt's Non-Traditional Route to Private Equity - Curt discusses his initial career in consulting and M&A advisory, leading to his operational experience at Ability Network and his transition to Livingbridge. 03:29 - Adapting to Private Equity from an Operating Role - Insights into Curt's adjustment to private equity and how his diverse background influences his approach to investments. 05:54 - Curt's Personal Passion: Paddle Tennis - Curt reveals his interest in paddle tennis, showcasing a side of him outside the professional realm. 08:19 - Key Traits for Successful Investments - Curt outlines the crucial factors he looks for in companies, emphasizing the importance of team, customer satisfaction, and scalability. 13:40 - Livingbridge's Approach to Value Creation - An exploration of how Livingbridge supports portfolio companies through its unique value strategy group and functional expertise. 17:49 - Navigating the 'Washing Machine Economy' - Curt discusses thematic value creation opportunities amid fluctuating economic conditions and the importance of data science in driving business outcomes. 21:54 - Advice to Curt's Younger Self - Curt reflects on the value of embracing uncomfortable situations early in one's career to pave the way for success.
https://podcasts.apple.com/us/podcast/private-equity-spotlight-the-art-of-value/id1641165327?i=1000649036189
Zoom "CCaaS" Boom!
CX Today - 12th October, 2023
"No offence but it's probably going to make the first Zoom boom of video meeting look like nothing."
https://www.youtube.com/watch?v=cMpmVXi32b0&ab_channel=CXToday
Yahoo Finance - 7th December, 2023
"The global market for Call Centers estimated at US$314.5 Billion in the year 2022, is projected to reach a revised size of US$494.7 Billion by 2030, growing at a CAGR of 5.8% over the analysis period 2022-2030."
https://finance.yahoo.com/news/global-call-centers-business-analysis-090800828.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAACzcGFfiNwmrbSGTLLL53ZHApWvjlPpX2bvYGAZU9aniTOhQbRUZubFh-98HBlaCDq1Oeqo7PKVwPYPqYXVesITCllxhi9HVnAcx-Rm7rDMzr0fEPMrJvTkYmpY-d5v0RsqU-dZIzsCRXQq8hLdq2g34uWGGYBLYmIYqWEOYLyEC#:~:text=The%20Call%20Centers%20market%20in,Billion%20in%20the%20year%202022.
Starting nine minutes in the CEO at Content Guru explains why CcaaS is at the start of a multi-year bull market and what AI means in the contact center:
CX Today - 3rd April, 2024
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
https://www.youtube.com/watch?v=JohaZyC7yGA&ab_channel=CXToday
1st April, 2024
The Top Contact Center Security and Compliance Vendors in 2024
Pindrop
PCI PAL
Oak
Smarsh
Cisco
Theta Lake
Dubber
IBM
https://www.cxtoday.com/contact-centre/the-top-contact-center-security-and-compliance-vendors-in-2024/
February 21, 2024
SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, today announced that Albert (Al) Caravelli, an accomplished executive experienced in transforming sales and alliances organizations at some of the world’s leading software companies, has joined the company as senior vice president of Alliances and Partners.
In this role, Caravelli is responsible for expanding and nurturing Talkdesk’s growing ecosystem of strategic technology alliance partners, global system integrators, and global service providers.
Caravelli comes to Talkdesk following nearly nine years at cloud security company Zscaler, where he most recently served as global vice president of strategic alliances and advisory firms, responsible for leading Zscaler’s go-to-market strategy and execution. During this time, he was instrumental in the formation of strategic alliances with multiple companies, including Accenture, Capgemini, Deloitte, HCL, Infosys, AT&T, BT, Cognizant, Deutsche Telekom, OBS, Telefonica, TCS, TechMahindra, LTIM, Verizon, Vodafone, and Wipro.
Before his tenure at Zscaler, Caravelli served as senior director of worldwide global alliances at HP Software, where he drove the transformation of the global alliances function, resulting in better strategic engagement with partners and new joint offerings. He has also served in alliances leadership at Jive Software and Mercury Interactive and in sales roles at Asera, Nielsen Claritas, and The Nielsen Company. Caravelli started his career as a sales manager at Nestle.
https://www.businesswire.com/news/home/20240220064868/en/Talkdesk-Hires-Software-Veteran-Albert-Caravelli-to-Lead-Grow-Strategic-Alliances-and-Partners
Channel Futures - 26th February, 2024
Ex-Zscaler Exec Hopes Track Record Will Help Boost Talkdesk Revenue
We learned why the new Talkdesk exec believes his experience as a CCaaS outsider will lead to Talkdesk channel success.
...All this brings us to today, where Caravelli hopes he can transform Talkdesk revenue via the channel as he learns an entirely new industry.
Looking to "recruit the right partners" to help grow his team, Caravelli also said he is betting on the total addressable market in the CCaaS space to extend some opportunity for growth.
"It is over $300 billion in the space, which is amazing," Caravelli told Channel Futures. ..
https://www.channelfutures.com/people-on-the-move/ex-zscaler-exec-hopes-track-record-will-help-boost-talkdesk-revenue
March 26, 2024
It’s no secret that artificial intelligence has taken the world by storm. In the last couple of years alone, the AI landscape has exploded, introducing new algorithms and technologies, from large language models, to generative AI chatbots. Now, around 35% of global companies are using AI, and almost 50% are planning on implementing intelligent technology into their business operations.
For companies investing in digital transformation, there are countless ways to unlock opportunities with AI. The right tools can transform your contact centre strategy, helping to deliver better service to customers and drive brand loyalty. Other solutions can boost team productivity, bridging the gaps between distributed workers and driving more efficient meetings.
8 Incredible Vendors Leveraging AI Technology
While there are countless impressive companies using AI in the tech landscape today, we’re focusing primarily on vendors offering cloud services, and solutions for unified communications, connectivity, contact centers, and security.
All of the vendors mentioned here are partners of UC Advisor, meaning we can work with them to get you the best deal on your new technology. Plus, you can even access the AI features offered by these vendors without spending a fortune, using our digital transformation fund.
--------------
1. Dialpad
2. Five9
3. NICE
4. LevelAI
5. Zoom
---------
6. PCI Pal
Innovative security software company, PCI Pal has been experimenting with the benefits of AI for a while now. The company offers a range of solutions designed to support agents, improve compliance, and minimise risks in the business landscape. For instance, PCI Pal’s speech recognition tools use AI to automatically authenticate customers based on unique voice recognition capabilities.
The PCI Pal Agent Assist solution utilises artificial intelligence to automatically secure transactions in the contact centre, ensuring that sensitive information doesn’t reach agents and other team members. The tech company even offers an AI-driven conversational payments feature, which can intelligently adapt to individual preferences, and deliver tailored product recommendations to customers.
PCI Pal works with leading conversational AI technology partners like Converse360 and PolyAI to constantly upgrade and enhance its feature set and product portfolio. Plus, the company’s tools can integrate with a range of other AI-powered solutions for business analytics, reporting, and compliance.
-----------
7. Samsar
8. Equinix
More here
https://ucadvisor.com/ai-vendor-focus-8-companies-innovating-in-ai/#:~:text=PCI%20Pal,risks%20in%20the%20business%20landscape.
----
UC Advisor
Below is a list of our current technology partners along with the various services we can support
with grant funding. You can easily filter vendors by their technologies or search for specific
vendors by name.
Vendors & Platforms
https://ucadvisor.com/our-ven
ProcedureFlow’s Post
2w
We're delighted to announce our partnership with PCI Pal!
📊 As a leading provider of PCI compliance and data security solutions, PCI Pal empowers companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.
https://www.linkedin.com/posts/procedureflow_were-delighted-to-announce-our-partnership-activity-7173052683761778688-GFYZ
---------------------------
ProcedureFlow
Our Story
Sharing knowledge is our passion
ProcedureFlow started with the vision of sharing knowledge at the speed of change without disrupting business operations.
Our founding team saw a gap in the market where process documentation is a challenge and sharing this knowledge is done via several weeks of training and mentoring programs. They believed there was a better way to help employees consume and learn information while delivering high quality work from day one.
Together, we make employees experts faster by giving them access to the information they need, when they need it.
https://procedureflow.com/about
On the Morgan Stanley webcast on 4th March 2024, starting at eight minutes the Zoom CFO discusses how they need a PCI solution to go after Enterprise customers and how that's in the works.
https://investors.zoom.us/news-events/events
The original link is wrong, this is the correct one:
https://www.cxtoday.com/contact-centre/zoom-contact-center-licenses-triple-as-its-ccaas-business-surges/
CX Today - 27th February 2024
Zoom Contact Center Licenses Triple as Its CCaaS Business Surges
https://www.cxtoday.com/contact-centre/zoom-reaches-700-ccaas-customers-virtual-agent-growth-soars/
CX Today - 21st November, 2023
Zoom Reaches 700 CCaaS Customers, Virtual Agent Growth Soars
...Zoom has high brand loyalty. Much of this is because of its easy-to-use software prerogative. Yet, that appears to somewhat clash with the complexity and diverse requirements of large-scale contact center operations.
As such, some may question: can Zoom handle the complexity of an enterprise contact center?
Recognizing these doubts, Zoom aims to establish its credibility in the midmarket first, earn that referenceability, and then dive deeper into the enterprise space.
That said, Zoom has already successfully implemented its CCaaS solution across environments with 1,000+ agent seats. Now, as it gains further traction, expect the pace of larger-scale implementation success stories to accelerate.
“We wanted to be a little bit proactive, you know, focus on medium-sized companies, from hundreds to thousands of agents,” said Yuan. “That’s our sweet spot.
"But, we are not going to stop here. As I mentioned earlier, large companies already look at our Contact Center solutions seriously. We have confidence we are going to win."
To “win”, Zoom has a much broader UCaaS install base it may wish to pull on.
However, it hasn’t yet doubled down on such cross-selling. Indeed, Matt VanVliet, Director of Equity Research at BTIG, estimated – during the earnings call – that: “In terms of overall customer mix, [Zoom is] below one percent penetration on the contact center.”
Moreover, earlier this year, Zoom revealed that 40 percent of its CCaaS revenues come from net new customers – highlighting how land-and-expand is more of a long-term play.
If Zoom can execute this strategy, it may unlock significant revenue gains, as some of its early CCaaS success stories exemplify.
CCaaS Success Stories
Yuan and Steckelberg shared examples of how it has cross-sold the Zoom Contact Center to big-name brands, highlighting how a land-and-expand strategy may offer a massive engine for future growth.
For instance, Yuan shared its work with Dropbox, a longstanding client that already leveraged Zoom Meetings, Rooms, Phone, and Events. He noted:
"In Q3, they selected Zoom Virtual Agent and Zoom Contact Center to provide world-class AI-enabled support to their global user base."
Next, he discussed Amynta Group, a premier insurance services company that initially adopted Zoom Phone and Zoom Contact Center on a limited scale in Q1.
“Seeing how our modern solution offered superior agility, customization for CX flows, and administrative functionality, in Q3, they decided to standardize their customer-facing sales support on the Zoom stack,” added Yuan.
That process included adding Zoom Workforce Management, and – altogether – the business increased its monthly spending with Zoom by five times...
https://www.cxtoday.com/contact-centre/zoom-reaches-700-ccaas-customers-virtual-agent-growth-soars/
"...with only 20% of our markets shifted to the cloud, we are witnessing an enterprise cloud inflection point, where the lion’s share of exciting large-scale cloud transitions is about to take place."
Barak Eilam, CEO of NICE
https://www.nice.com/company/investors/letter-from-the-ceo