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No sooner said than done. Following my approach, the website has been promptly brought right up to date and even better, showing a 3% improvement to fastjet's OTP to an impressive 94%.
Apologies. not clear. Not ramping aex. Fastjet destination mentioned ( del e salam?????) As dry port new build. You may already be aware. Another reason to be in imho
Ref: hammy374 and my posts of last Wednesday, regarding no response from fastjet concerning its website updating. I wrote again on Thursday to its agency, Mindpearl, forcefully asserting my point. Evidently they passed my comments on to Hein Kaiser, fastjet’s General Manager of Marketing and Communications, since I have just received this response from him a few minutes ago: “Kindly accept my apology for the lack of OTP [On Time Performance] and disruption updates on the site, it was an oversight and I have since requested that it be corrected. We are in the process of migrating systems and the update must have slipped through the cracks. “Your concerns were valid and I thank you for making us aware of it.” Maybe we can now look forward to seeing some results soon while providing a more professional image.
May be of interest https://aminexunofficial.blogspot.co.uk/2017/09/new-dry-port-to-change-face-of-ruvu.html
https://www.newsday.co.zw/2017/09/09/airzim-wet-lease-deal-limbo/ --- The whole new Zimbabwe Airways deal in jeopardy
Not according to Wolfgang's blog, Fjetcrazy - he was displaying a Facebook page.
Timely was reference to Twitter!!!!! Don't shoot messenger Marksman
Yeahl great!! First paragraph on Wolfgang’s page: “Our customers mean the world to us and we appreciate you immensely. If there is ever anything we can do for you, never hesitate to contact us at customer” At “customer” what?? https://wolfganghthome.wordpress.com/2017/09/07/fastjet-news/ “Reaching out to customers in a timely fashion”, Fjetcrazy? Not there yet!
Talking about reaching out on Facebook..... https://wolfganghthome.wordpress.com/2017/09/07/fastjet-news/
There has been a tremendous improvement on Twitter and they are very active on it reaching out to customers in a timely fashion, from the tone of my reply I think they are investing into a better website than can be easily and reliably updated as and when required, unlike current status quo, can't comment on Facebook but they are the smallest Airline with the BIGGEST social media following in Africa, quite an astonishing achievement, well done BOD , but don't let this slip , we know you read these boards
Be interesting when this is achieved, any delay on this hinders the image of the company, they need to be pushing forward the progress being achieved on increased rotations, any new routes and also use Facebook and Twitter more to reach new and old customers and investors. I am positive that by having a more professional image helps in the talks with new countries to allow Fastjet to be based or fly into, so speed is the essence here, directors take note please.
Marksman a further kick in the proverbial will not do them any harm!, I was contacted this am and they are aware of all the inaccurate areas on website, I'm looking forward to the new look? (Loving the E190 image)
Wished you'd posted that before Fjetcrazy; I wouldn't have spent 10 minutes sending them another snotty complaint this morning after yesterday's exchange!! Anyway, it'll be interesting to see the changes,
Is being worked on and going to have a complete revamp including correct geographic locations
Your right marksman on this, we tend to get more information from Wolfgang, perhaps if we give him the website to run and pay him a retainer, due to him having the inside lead with Fastjet on news then customers would be better informed.
You’re whistling in the wind, I'm afraid, hammy374. I’ve had zilch response from fastjet to my posts drawing attention to the way out-of-date Updates panels on our Home Page. Looks so amateurish. I had higher hopes that, after speaking with Nico himself at this year’s AGM, we might see an improvement, but I’m still waiting.
If you are going to have a web site than update daily or weekly at least, with the latest information good or bad then customers, and potential customers can make informed decisions, the information on there currently is out of date. We need to show we are the leading company in South Africa for aviation of this nature and not just another aviation company. Come on Fastjet lead not follow.
I am sure at one time it was double daily and another service from Arusha Not well planned by the former team
Go to desktop site and it's on top right, looks GREAT
ZS DFC , SA Express in addition to our ERJ has been operating on our behalf, unknown if it's a sub to SA Express or a Solenta aircraft registered to SA
Whatever!
The Nairobi was a disaster of our own making , a contact I have told me it was worse than the Lilongwe about 20 / 50 pax at best, make of that what you will.
ZS-BBJ , Flybluecrane ERJ operating the delayed JNB HRE