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Only wish we never merged with Carphone as Dixons has done really well on its own. Come on Carphone get your act together!
ATB,
Bob
They really need to get their act together.Poor training for staff.Last week bought a laptop from them and really received bad service on an advertised item.Was in the store for nearly one and a half hours.Staff like headless chickens.Wrote to CEO and of course got letter back from a department.No wonder they are so poor
Quite why anyone would be surprised by the warning, when the business continues to deliver poor customer service, is beyond me.
Sorry not sure what you mean most credit card APR's are lower than Dixons 24.9%.
Anyway results tomorrow so lets see what happens.
I agree with Dark although store cards have there place putting all this focus on getting customers to buy on credit is not a good idea imo,For a start the APR is higher than most credit cards so its not a great deal for customers.At one time customers bought lots of products on credit but these days things have changed.More people have credit cards and prefer to purchase this way its quick and easy and they can pay it of easily as and when they want simply and having all their credit one one card makes it easier for them to budget.Also customers are much more aware of interest rates and are often not keen on getting new finance and having to all their personal details to a salesperson instore.They are likely to face bad publicity due to the high apr's and the unwanted attention of the FCA if they push it too hard on customers.Really think he is not on to a winner with this long term but the problem is he has limited ways to drive profits further, last time I heard staff and managers were already measured on about 20 KPI's.They have a reputation for giving customers the hard sell on extra's.He has limited options to increase the tiny margins they make on the product itself.He basically is getting sales staff to pay for themselves by selling "add ons" but this can only go so far and I think its near its limit.Reducing overheads and using technology to reduce costs, a lot of customers know what they want now which is shown by the amount buying online and from places like Argos so maybe trialing more low cost stores with less staff and customers using computers instore to purchase less high tech items. similar to Argos and reducing the amount of staff needed and letting them focus on more high tech items where customers do need help might be a way forward.
Course its allowed to make profits but short term gain is not the way forward over long term,The ramp-up of Dixons Carphone's consumer credit offer comes as the Financial Conduct Authority scrutinises the market amid concerns that some consumers are being drawn into debt.
In a swoop last week, the FCA introduced new rules that will take effect in November for 'buy now, pay later' shoppers. Long term plans are much better than short term.... ps just been fined 29 million for misselling insurance. Build long term not quick wins
Going to be an interesting week still dont think its the way forward ... store cards especially with FCA looking into it and the guys in store will be under pressure to push this. They need to make people feel like they are important when they walk in make them feel at home not feel like they are being shafted all the time. You can be in a store an hour or more .... dont even get offered a drink :). GLA this week
any reason for the dip today guys? i can not find anything???
90p is coming !!
Darkknightmy
Absolutely agree.
I think he has made a big error pushing high apr credit.
All the promotional posters outside are local store are pushing it which puts me off visiting and you know staff will be pushing it hard just like they do warrenties.
Its highly profitable but these days customers would far rather just bang it on their credit card.
They are going to hit profit forecast I am sure shops will close so that will be factored on so what do they know
There big hope is credit store card going forward that's so 1990s is that why the drop. No confidence in that
Yep crazy. lots of money to be made
4p off all time low.
Update is 20th June.
Think they are worried about mobile, sim only just keeps getting cheaper, decent data packages now less than a tenner.
I haven't seen anything on it but it follows that pattern. It's more or less junk status the car phone brand. It's been destroyed in this merger.
DC update tomorrow after trading. Hummm 2nd round of store closures? Last year they were announced about a month before Finance result, which are not due to 20th June.
Stonking buy down here
Historically DC issue trading statement for Q4 with outlook for current year sometime late May.
Chart looking good for move up. See what Wednesday closing price looks like.
nice rise so far
Hmmm that report nearly 6 weeks old. Shares where 1.50 at the time. Well played Barclays
A bit of a wait before these are out - I'm waiting for sub £1,20
Lets hope the results are ok and SP starts to move up.
Probably just in response to Apple and Samsung performing badly. That affects both parts of the business. Only rumour I know is the shops are always quiet on a historical level but the net doing much better deals so may be picking up the slack.
Hearing £310m. Half year estimate 300-330m. DC stated when the news of the fine broke they said they would still make £300m. But hearing 310m