I am receiving the “Login Error – Username/password incorrect” message. What do I do?
Make sure you are entering the Username and Password exactly how you received it since it’s case sensitive. Also, make sure the correct system type is selected on the login screen – for example, if you are trying to log in to the demo, make sure that "demo system" is selected on the login screen. If you still aren’t able to log in or if you have forgotten your password, contact us on +44 (0) 207 170 0926 and we’ll be happy to help.
Which currencies are accepted by London South East Markets and can I pay in a currency other than my London South East Markets account base currency?
London South East Markets accepts any currency we trade, but there’s a conversion fee if your deposit is in a currency other than your base currency. Base currencies are: USD, JPY, EUR, AUD, CHF, GBP, CAD and PLN.
How do I deactivate and reactivate my live trading account?
To deactivate and reactivate your live trading account, simply contact us on +44 (0) 207 170 0926 to alert us that you want to deactivate or reactivate your live account. Please be sure to include your name and account number on the correspondence. Remember, you will not have access to the live platform of the trading software while deactivated.
Are the funds I send to London South East Markets held in a segregated account?
In line with the FCA’s client money rules, London South East Markets (a trading name of GAIN Capital - FOREX.com UK Ltd) deposits all funds received from retail customers in segregated bank accounts held with Barclays Bank and Commerzbank. GAIN Capital notifies you during the account opening process if you are categorised as a retail customer.
Warning: Our services include products that are traded on margin and carry a risk that you can lose more than your initial deposit. The products may not be suitable for everyone - please ensure you fully understand the risks involved.
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