santa-anna as in the case with the customer diagnosed with cancer perhaps some discretion could have put in place in these circumstances. Toshack as for your case then it's really tough luck. lt's not only TCG that apply these charges. I and another member of my family have had charges thrown at us for similar reasons. My mother's was with TUI and mine was with the ever popular Ryanair!!. So most if not all the travel companies are the same
I can see that the market is down, and that this sector is down more than most, but WHEN will our illustrious leader start "leaking" a little positive news to stop/reverse this current plummet in share price? Some have suggested, on here, that her shine has dulled, but to reduce the value of a large, "stable" company by one quarter in a few weeks to me seems quite an achievement, and not a good one. I'm sure some will suggest, for this weeks poor performance, that it's Iraq, but from memory, it's not known for budget all inclusives catering for TC's mass market.
HG has sold off the family silver, reduced staff terms and conditions (for those still employed), closed the shops and even counted the paper-clips. Now that's done, what's next?
New aircraft sitting on the ground with no crews to fly them. Renting capacity from other aircraft operators (££££££). I could go on but we can see how things stand from the share price. TCG nicking customers from the higher end segments? How many? And can they retain those customers?
I was happy to join in with the general wave of sentiment that followed in the wake of HG's appointment and ruthless cost cutting whilst accepting that it would all come to tragic end when people stopped believing, I still bought in ahead of the latest financial report, thinking that I could squeeze one last profit out of TCG but I think the party may be over.
A similar thing happened to me in Spring.The holiday cost £1000 but in making the booking i made a mistake of 1 day.I called immediately to correct and was told that I could make the change but a fee would be changed- a whopping £200.
If you go on to twitter HG has tweeted "Brilliant opportunity to recognise and celebrate some of our superstars last night who go the extra mile for our customers. Very proud".....Some kind of TCG award thing.....In the same breath somebody tweeted underneath "That's funny as Thomas Cook will not rearrange a holiday for the family of a man just diagnosed with cancer #ironic. To me and as in my case which I reported earlier TCG have two sides and one doesn't seem to care very much for customer care...........pretty bad in my view!!
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