I wish I could give you an informed answer. I don't think there is enough information from what we've seen today to pronounce on where the firm is going- at least from the trading point of view. Shares in this company are being held extremely tightly- only 10% or so are held by PIs. Also the share price will ultimately be driven by results and there is little information on revenues to justify a price level. In other words I think we are few criteria short of an economist's perfect market for the purpose of perfect pricing eg
+ lots of willing buyers and sellers + good information.
HOWEVER- what I do see over recent weeks is apparent steady buying in consistent but decreasing chunks- presumably as supply gets yet tighter. I am hopeful that this buying is coming from someone with an edge on the company eg, a supplier, a customer or just someone knowledgeable on the sector.
So in sum- I see the price as being sustained in the region of 300 to 350 by buyers that are happy to pick up any supply that comes available. I think it will take deals and revenues to move it on and today's announcement on product development - on top of the multitude of other recent product development announcements is very encouraging.
Would be interested in your views and any I sights you have.
"With this addition to the CloudCall product set, Synety has a unique and very appealing product to target larger organisations across a breadth of industries including banking, financial and healthcare."
For more information about SYNETY's complete CloudCall range visit www.synety.com
Tue, 14th May 2013 12:21 RNS Number : 6733E Synety Group PLC 14 May 2013
14 May 2013
Synety Group plc
(Synety or the "the Group")
New Product Launch
CloudCall Sync Enables Enterprise wide Capture and Allocation of All Customer Calls into CRM Systems
Solution tracks and associates all calls from any phone number to the correct CRM record, giving a complete picture of transactions: enhances service and compliance
14 May 2013 - SYNETY, has introduced a new solution which automatically collates call records and recordings made or received on landlines or mobiles by any member of staff, irrespective of their global location, and synchronises them automatically into the relevant customer contact record in CRM. CloudCall sync differs from Synety's other CloudCall products in that it organises call records from entire organisation rather that an individual user.
When linked with Synety's CloudCall Enterprise platform, CloudCall sync stores the agent (member of staff) name, the device used made or received the call (i.e. desk phone / mobile), the call category (i.e. dealing order / statement request / complaint), call time and length, together with any notes made by the agent in CRM under the customers contact record. As with all CloudCall products, call recordings can be replayed directly from a customer contact record in CRM.
This enables companies to track and analyse their customer's activities across multiple divisions, departments and locations and should prove particularly valuable in complaint and dispute resolution - especially for organisations running multiple call centres.
Through the use of automated workflow's, any call made to, or received from an unrecognised number can be presented back to the relevant agent or their supervisor with a request to allocate the call log to a contact in CRM. As CloudCall records all calls, the agent can simply click to replay the recording if they cannot remember who they had spoken to.
Through CloudCall Sync financial institutions and other bodies that are required to maintain accurate call logs and recordings can finally ensure compliance and close the loophole caused by 'lost calls' or calls made to mobiles that they have suffered from for so long. It also helps to enforce data integrity within a company's CRM system.
CloudCall Sync has already been launched on Microsoft Dynamics CRM and will be rolled out across all our integrated CRM platforms and be available via our API for any bespoke CRM platforms in the next few weeks.
Simon Cleaver, Executive Chairman of SYNETY said: "This is a huge step forward both in terms of compliance and customer tracking. There will not be any regulated organisation that has to keep accurate call records which doesn't suffer from 'lost' or 'orphaned' calls. CloudCall Sync solves this problem.
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