You are 100% correct. However, that one would be big enough to bankrupt the whole country. Whatever happened to personal responsibility in decision making? I, myself, have an interest only mortgage that I sold to myself. Can't wait to sue myself and get my mortgage cleared cos I never told myself that an interest only mortgage wouldn't reduce the capital...
I don't understand what you are trying to achieve with letters to AHO and your MP. Might as well save the ink. Basically, the Bank had a product that was very popular and provided billions in income over a period of time. The management at the time thought this was a great way to boost profits and asserted huge amounts of pressure on sales staff (including myself) to sell this. We did and although the majority of us stuck to the rules and did the job properly. (Every single customer who took a personal loan out with the bank signed a CCA form with the premiums clearly included), as with every sales role whether it be to sell a Stairlift, Life Insurance, Car, Double Glazing, Bananas, Houses or sausages, there will be people who push too hard and don't give their cusomers all the info. I would also like to clearly state that not a single member of staff who sold the product ever got paid a direct commission as a result. The current situation is nothing to do anymore with missold policies, just greed.
Basically the branch manager had no say on the PPI targets. It all came down from the top or near the top. Staff where expected to have about a 50% take up rate on PPI so for every 10 loans 5 PPI policies where expected. The pressure was absurd. The sales training was all ask the customer 'what would happen if you could notpay your loan' if the customer responded my family would helpme out the next question was 'how would that make you feel' basically psyhological warfare on the customer. sorry did a much more detailed response but the post crashed
I think the banks decided a few things in the beginning ...
50% of people didn't know they even had it 50%of whats left wont bother with the hassle of claiming we will argue with 50% of the people who ask for it back
so we will end up paying 3 shillings and sixpence
then they watched in horror as people set up businesses to retrieve the money !!
they called it wrong once -with the initial selling of it and they called it wrong again in paying it back
I think the lesson the banks need to learn is that their arrogance and might has hit them hard a few times now - and until they start approaching things a little differently in terms of risk and reward then they will always lose. People are no longer scared of taking them on and no longer assume they are right when they send things out demanding money. They need to pick their battles a little more carefully in my opinion
Back in May at the AGM, Lloyds stated that they had compensated 40% of PPI policies. At the rate they are going they may as well pay them all out and save the administration costs. I have to go to work now but I'm going to write to AHO for a breakdown and also the SFO and copy in my MP. I don't vote for him as I don't support his views, but he is tenacious.
Datafeed and UK data supplied by NBTrader and Digital Look.
While London South East do their best to maintain the high quality of the information displayed on this site,
we cannot be held responsible for any loss due to incorrect information found here. All information is provided free of charge, 'as-is', and you use it at your own risk.
The contents of all 'Chat' messages should not be construed as advice and represent the opinions of the authors, not those of London South East Limited, or its affiliates.
London South East does not authorise or approve this content, and reserves the right to remove items at its discretion.