This may assist - I have ordered my shares to be sent to me as a paper certificate - it may take 6 weeks
I received the following reply from Capita re dealing them through them. Hope it helps.
Dear Mr T
Thank you for getting in touch.
Please be advised that in order to transfer your shares out of your nominee account, you first of all need to contact them directly to provide you with the necessary stock transfer documentation. Once the forms are completed, they should be then be lodged with ourselves for processing.
If you need any more help, please do not hesitate to reply to this email. Alternatively, you can call our Shareholder Helpline on 0871 664 0300 (calls cost 10p per minute plus network extras. Lines are open from 9am to 5.30pm, Monday to Friday).
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