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How to Use Guide


  1. What is the London South East Trading sharedealing account?
  2. How do I open a London South East Trading sharedealing account?
  3. Can we open a joint account?
  4. How do I fund my account?
  5. How do I transfer in stock that I hold in the form of certificates?
  6. How do I transfer in stock from another broker?
  7. How long does it take for stock to be transferred from another broker?
  8. Do you charge any annual fees / what are your charges?
  9. When can I start dealing?
  10. Is there a minimum size of order?
  11. What markets can I deal in?
  12. At what times can I trade using London South East Trading?
  13. How do I place an order?
  14. Can I close an unsettled purchase?
  15. Can I hold shares in an ISA?
  16. How long does a trade take to settle?
  17. Will I get a share certificate?
  18. What is a limit order?
  19. What is a contract note?
  20. How secure is the account?
  21. When will my tax voucher be sent to me?
  22. When will I receive my dividends?
  23. How do I request money from my account?
  24. How can I access my account statement?
  25. How do I change my bank details?
  26. If I move, how do I change my address on the account?
  27. How do I transfer stock or funds to another broker?
  28. Corporate Actions.
  29. Company Reports.
  30. Who do I contact if I have any questions?
  1. What is the London South East Trading account? London South East Trading is an online share dealing account you can use to buy and sell shares at a set flat fee of only 9.95 per trade. Using London South East Trading, you can trade in any quoted UK equity (but not foreign stocks or unit trusts). London South East Trading is a trading name of Jarvis Investment Management Ltd who have been established for over 25 years. We pride ourselves in providing a cost effective, award winning service and are recent winners of the FT/Investors Chronicle Online Stockbroker of the Year.
  2. How do I open a London South East Trading account? To open your London South East Trading account, simply click on the Apply for an Account button and complete the online application form. If your application is successful, we will email you to confirm your account is open and send, via post, a trading PIN which you will need in order to place a deal. Please note, you must have funds in your account before you can start to buy shares. Alternatively, you will need to transfer shares in to your account before you can sell them.
  3. Can we open a joint account? Yes you can, but this facility is not currently available online. To open a joint account you will need to click here and download an application form. Please complete this form, ensure both of you sign it at the bottom, and post it to us.
  4. How do I fund my account? To fund your account, click on the Make Payment button which can be found in the secure section of the website and follow the instructions, or call us on 01892 700 842. We accept Maestro or VISA/Delta debit cards. Funds are usually credited to your account within an hour (during normal working hours) and once confirmed, will be available to trade with straight away. Please note that you cannot make payments using a credit card. Alternatively you can click here to make an online payment. For details on how to withdraw money from your account see Q.23.
  5. How do I transfer in stock that I hold in the form of certificates? London South East Trading is a nominee based account. If you have share certificates, you can transfer them to your account by clicking here to download a Crest Transfer form. You need to complete a transfer form for each holding and then return to us at London South East Trading, Jarvis Investment Management Ltd, 78 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS together with your valid share certificates (these must be in your name). Please make sure you fill in the following details - "Name of Undertaking" - The Company Name (i.e. Barclays or Vodafone); "Description of Security" - Security Description (i.e. ORD GBP1 or ORD USD0.10); "Words" - Number of Shares in Words; "Figures" - Number of Shares in Figures; "In the name(s) of" - Please enter your FULL name and address, exactly as it appears on your certificate; "Please Sign Here" - All of the registered holders of the certificate need to Sign the Form. You can leave the rest of the form as it is and we will take care of the rest. Remember to return your certificate with the transfer form.
  6. How do I transfer in stock from another broker? Simply download a transfer form by clicking here and then complete, sign and return it to us. We will then contact your broker and make arrangements for the transfer of your stock.
  7. How long does it take for stock to be transferred from another broker? We will contact your existing broker on the day we receive your form, so the actual transfer should only take a few days. However, be aware that the speed of transfer is dependent on the efficiency of your broker! Shares held in an ISA are normally transferred within 28 days.
  8. Do you charge any annual fees / what are your charges? No, we don't charge any annual management fees for our London South East Trading accounts. Our simple and transparent charges can be found in the Important Information section or by clicking here.
  9. When can I start dealing? Once we have confirmed to you that your account has been opened and emailed your account number, you can start dealing. If you want to buy shares you must deposit money first of all. If you want to sell shares you already hold as certificates, these will need to be transferred to your nominee account - see question 4 for further details.
  10. Is there a minimum size of order? No, not at all. Provided you have funds on your account you can deal up to the value of those funds.
  11. What markets can I deal in? You can buy and sell shares in most companies that are listed in the UK. This includes dealing in equities, bonds, warrants, ETFs and shares listed on the IRS (International Retail Service). Please note that you cannot deal in foreign shares that are listed on overseas markets.
  12. At what times can I trade using London South East Trading? You can trade during normal London Stock Exchange market hours - from 8.00am until 4.30pm, Monday to Friday (but not on Bank Holidays).
  13. How do I place an order? Placing an order is very easy. First select whether you want to buy or sell (you can only sell if you already hold the shares in your portfolio). Add the symbol of the stock - this can be found using the Stock Information button on the left hand side of the screen. Choose which settlement period you want - this can be from 3 days to 20 days. Decide if you are trading a quantity of shares or a monetary value and then enter the quantity of shares or value of money in the appropriate box. Finally, choose whether you want to trade straight away ('at Market') or set a limit, enter your Trading PIN and click on the 'Next' button. A price will be displayed together with a breakdown of the charges. You will then have 15 seconds to decide whether you want to accept the price or not. If you do want to go ahead and execute the deal, simply press the Accept button and the order will be executed. Your account will be updated automatically and an email contract note will be sent, confirming the details of the trade. Please also refer to the Online User Guide by clicking here.
  14. Can I close an unsettled purchase? Yes you can. By clicking on the 'Orders History' button, a list of all your previous trades will be displayed. If you click on an order number that appears against the trade you wish to close, the details of that particular bargain will be displayed. At the bottom of the screen you will see a button entitled 'Close this order'. Click on this and you will be taken to the dealing screen with all the details already populated, including the settlement date.
  15. Can I hold shares in an ISA? Yes you can. If you haven't already got a stocks and shares ISA for this year, you can open one online by clicking the Register link at the top of the page and complete the online application form. Alternatively, you can transfer in an ISA from another ISA manager. Simply download a transfer form by clicking here and then complete, sign and return it to us. We will then contact your existing ISA manager and make all the necessary arrangements. You can transfer existing share holdings in to your ISA by a process known as 'Bed & ISA'.
  16. How long does a trade take to settle? Normal settlement is 3 working days (T+3). You can deal up to T+20 but you should be aware that the market maker will normally charge a premium on the price and dealing for extended settlement brings little benefit when cleared funds are required prior to placing a trade.
  17. Will I get a share certificate? No - this is a nominee account which means that the shares are held electronically in a pooled nominee account. You do of course still remain the beneficial owner of the shares. If you decide you would like to have the shares re-registered in your own name, this can be done very easily and is subject to the re-registration charge as detailed in the scale of charges.
  18. Limit orders and Stop Losses? You can place a limit order to buy shares when the price at which you are prepared to buy is below the current market share price. Alternatively you can place a limit sell order when the price at which you are prepared to sell is above the current market selling price. Should this price ever be reached, your order will be dealt automatically. Your limit order will be held for the time period that you specified. Please note that you are responsible for cancelling these orders. Stop losses can also be set to help you limit any loss. If you are unsure about the use of limit orders or stop losses, please call our dealers who will be happy to help you. Please also refer to the online user guide.
  19. What is a contract note? This is a confirmation of your transaction and is sent out to you via email immediately after you have traded. Please note, you may need to set your email security parameters to accept this email. The email address that will appear is documents@jarvisim.co.uk.
  20. How secure is the account? As you would expect, all the information sent between you and our offices is encrypted giving you total peace of mind.
  21. When will my tax voucher be sent to me? Tax vouchers are issued annually for dividends which are paid within the previous tax year. They will be posted to you shortly after the end of the tax year.
  22. When will I receive my dividends? Dividends are normally credited to your London South East Trading account on the day we receive them from the registrar. The money can be re-invested or withdrawn as you wish.
  23. How do I request money from my account? Email us at payments@jarvisim.co.uk and we will BACs the money to the bank account details we have on file. Please allow two to three working days for the money to reach your bank account.
  24. How can I access my account statement? Once you have logged in, click on Statement Details to see all monetary transactions for your London South East Trading account. These are updated immediately a trade has taken place. Order History will give you details of the individual trades, showing you the quantity of shares, the price and the final settlement figure.
  25. How do I change my bank details? If you wish to change your bank details please write to us with a signed letter of instruction, enclosing an original bank statement (or a copy certified by your bank) which includes your name, account number and sort code - please make sure you quote your sharedealing account number.
  26. If I move, how do I change my address on the account? If you are moving, please email us at trading@lse.co.uk with your new address details. Once we have received them, your account will be updated within 24 hours - please make sure you quote your account number.
  27. How do I transfer stock or funds to another broker? You will first need to contact the broker to open an account with them and complete their transfer form. They will then send this to us and we will transfer the account on your behalf. A confirmation of the transfer will be sent to you via email. Please note, transferring stock costs 15 plus VAT per holding.
  28. Corporate actions. We will notify you in writing of any corporate actions. Corporate action details are also available in the share details pages of this website.
  29. Company Reports. You can obtain free company reports by clicking on the following link http://www.londonstockexchange.com/prices-and-markets/stocks/tools-and-services/free-annual-reports/free-annual-reports.htm
  30. Who do I contact if I have any questions? You can email us at trading@lse.co.uk. Alternatively you can contact us by phone or in writing using the details which can be found in the Contact Us section.

Apply for an Account

Trading Account
  • Straightforward way to buy and sell shares online.
  • Nominee service.
  • £9.95 per trade
ISA Trading Account
  • Trade online Stocks and Shares ISA.
  • £9.95 per trade
  • No annual ISA admin fees.
Junior ISA Account
  • Trade online Stocks and Shares Junior ISA.
  • £9.95 per trade
  • No annual ISA admin fees.


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