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Admin
10 Feb '12

LSE Team Member
Due to London Stock Exchange licensing, the live price services (level 1 and level 2) can only be used on one computer/device concurrently for each user account. For instance, if you are streaming prices on a PC (logged in with your account), and you log in on your iPhone, the PC streaming will be interrupted.

If you get the 'streaming interrupted' message, and you don't feel this should be happening, please contact us on the info@lse.co.uk email address.

 

 

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Zunait
13 Feb '12
Dear LSE,

My live prices on the lse board are getting interrupted, now having paid a premium service i strongly feel that should not be the case, i have substantial holdings and use your fantastic site for liveprices and updates. Kindly restore my setting as they were.

Kind Regards

Zunait Jussab

 

Admin
13 Feb '12

LSE Team Member
Dear Zunait,

You should only be getting this message if you are logging in at multiple locations or on multiple devices. We have emailed you regarding this matter.

Kind regards,

Admin

 

boredmum
13 Feb '12
I'll email you today as I keep getting the message but have not used other devices like ipad or iphone today.

 

Zunait
13 Feb '12
Still no change, as the pop up screen keeps coming up, i do use my blackberry to look at the live prices, as sometimes im away from my laptop and require regular updates on what the live prices are.

Kindly get back to me asap

Regards

Zunait Jussab

 

maverick2u
13 Feb '12
LSE,

My live prices are constantly being frozen with your message coming on screen explaining about 'multiple use'.
I have only one single device for connection (my laptop)and are a paying monthly for premium service due to my large quantity of holdings.
What's the problem and can you sort this please.
Cheers,
Jase

 

Hoopoe
13 Feb '12
Dear Admin.
I am constantly losing the live streamimng. I am only using one computer but with multiple tabs on google chrome open. Is that the problem?

 

Admin
13 Feb '12

LSE Team Member
It would appear some members are receiving the live streaming interrupted message when they shouldn't be. As a result we have temporarily disabled this popup until we can fix the issue. Apologies to all members affected.

Kind regards,

Admin

 


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