Shoplifters cost U.K. retailers £335 million in year, says BRC: The British Retail Consortium said the volume of customer thefts fell year on year in 2013-14 but the average value per incident rose from £177 to £241, the highest level in a decade. The total cost of shoplifting was £335 million, compared with a total cost of all retail crime of £603 million last year.
One of the largest branches in the country, rammed from floor to ceiling in crates of Sale items not yet put on display to public,,,,what public? only 20 customers in store which had been open an hour. Not the bargains M&S thought would make the tills Jingle, and with all the online problems and late deliveries, maybe not such a good Xmas period as hoped.
The food part although still nice is now poorly run. Clementines I think described as loose easy peelers with no country of Origen. I complained about this to get a right jobsworth reply. Not how they used to do things at all. Facing is bad, merchandising lacks sense and often shelves partly empty It is annoying but frequent when something is described as out of stock when there is a little stock there and you have to lift the label to ascertain the price. A recent visit to Holm use clothing where my wife spent £250 o re several visits had pallets of sales good all, over the place. A manager should have dealt with this. Rare more than two till positions open. These obs refer to Worthing, Ho.mbush, Brighton, Marble Stch and Marylebone. Consistently not up to scratch. The clothing is in parts good like the curates egg but still too many dowdy items. What is their target market - it is very unclear
I as MKS management say that it is now taking 9 days for delivery of online orders, I assume that there most be huge volumes of products being ordered to virtually double the standard delivery times, which must reflect in healthy profits.
Halo all, AJ you are right, mks had a bit of a better luck , so wise, recently than tsco, might even had less hidden away than same. It could be even Xmas hype- festive optimism that has helped mks sp. funny how brokers praise on various co resoults in drop of sp. I think big boys are pushing sp up knowing it will suck in enought new money in so thay can trash mks sp later and make even more money. I can't see mks doing better now than in past few years . Opium good to see you are ok. To balance it , I never bought anything in mks for different reasons, but did get many mks Xmas prezys .
Finally, the proof that Marks & Spencer is back on track - customer complaints are down: Marks & Spencer has finally found the evidence that proves its clothing business is back on track – complaints are down by 20%.
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