Frequently Asked Questions:
How many texts will I receive?
Is there a limit to how many subscriptions I can set up?
Can I opt to receive texts only on certain days?
What is a Ticker Code / What is the code for a particular company?
What is the charge for this service?
Is my number safe?
How am I charged for this service?
How long does it take to send my Share Price message?
I'm having a problem with this service who can I contact?
Q: How many texts will I receive?
A: You will receive one text per working day for each subscription schedule you have set up. By default, if you start a subscription using your phone, you will get a total of 5 texts throughout the week - once per day, at the time you subscribed.
Q: Is there a limit to how many subscriptions I can set up?
A: No. You can set up subscriptions for multiple shares, at multiple times. We recommend you set up a London South East account (free) so you can manage your subscriptions more effectively.
Q: Can I opt to receive texts only on certain days?
A: Yes. By default, you will receive a text for your subscription each working day, but you can change this from the SMS Management control panel in your London South East account.
Q: What is a Ticker Code / What is the code for a particular company?
A: The Ticker Code is the unique 3 or 4 digit alphanumeric code which corresponds to a traded company. To find a company's ticker code see our
Company Lookup.
Q: What is the charge for this service?
A: The charge for sending subscription command messages to London South East is your normal network rate. The charge for receiving the message containing the Share Price information for the requested company is 25 pence. Please note, this is different to the "one-off" service, which costs 50p.
Q: Is my number safe?
A: London South East will not send any advertising to you mobile phone, and will at all times respect data protection legislation.
Q: How am I charged for this service?
A: For pre-pay users, the charge is simply deducted from remaining credit, and for contract users the charge will appear on your mobile phone bill.
Q: How long does it take to send my Share Price message?
A: Nearly all messages come through instantly, although it can take time for messages to move from one mobile network to another. If you have problems with messages arriving late please contact your network operator.
Q: I'm having a problem with this service who can I contact?
A: You can use the contact details on our
Contact Us page, email
support@lse.co.uk, or call 0845 434 8018.